Welcome to Teenager Shoes Shop! We’re here to help answer all your questions about our kids’ footwear collection, shipping policies, and more. Below you’ll find answers to our most common inquiries.
About Our Products
Q: What types of shoes do you specialize in?
A: We specialize in footwear for children and teenagers, offering everything from infant & toddler first walkers to school shoes, athletic sneakers, boots, casual shoes, and character-themed footwear. Our collections cater to both boys and girls with styles that combine comfort, durability, and fun designs.
Q: Do you offer seasonal footwear?
A: Absolutely! Our inventory includes seasonal footwear like winter boots and summer casual shoes. Check our “New Arrivals” section for current seasonal styles and our “SALE” section for seasonal discounts.
Q: What’s your BOGO Free promotion?
A: Our Buy One Get One Free (BOGO) promotion applies to select styles – you’ll see these marked in our menu. When you purchase one qualifying item, you get a second identical item free! Perfect for growing kids who need backups or siblings who want matching shoes.
Ordering & Account Questions
Q: How do I create an account?
A: During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account lets you track orders, save your shipping information, and view order history.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to accommodate your request if we haven’t already processed your order.
Shipping & Delivery
Q: What shipping options do you offer?
A: We offer two shipping methods:
1. Standard Shipping ($12.95) via DHL or FedEx – arrives in 10-15 business days after dispatch
2. Free Shipping (orders over $50) via EMS – arrives in 15-25 business days after dispatch
1. Standard Shipping ($12.95) via DHL or FedEx – arrives in 10-15 business days after dispatch
2. Free Shipping (orders over $50) via EMS – arrives in 15-25 business days after dispatch
Q: Do you ship internationally?
A: Yes! We ship globally to most regions, excluding some parts of Asia and remote areas. During checkout, enter your address to confirm we can deliver to your location.
Q: How can I track my order?
A: Once your order ships, we’ll email you a confirmation with tracking information. You can use this to follow your package’s journey right to your doorstep!
Pro Tip: Combine orders with friends or family to reach the $50 free shipping threshold – perfect for school groups needing uniform shoes or teammates shopping for athletic footwear!
Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect your payment information and don’t store sensitive credit card details on our servers.
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 15 days of receiving your order. Items must be unworn, in original condition with all tags attached. Please email us at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Q: How long do refunds take?
A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Still Have Questions?
Our friendly customer service team is always happy to help! Contact us at [email protected] for any additional questions.
Happy shopping from the Teenager Shoes Shop team!