At Teenager Shoes Shop, we want your family to be completely happy with every pair of shoes you order. If for any reason you need to return or exchange an item, our hassle-free policy makes it easy for busy parents.

Parent-Friendly Promise: We process all returns with the same care we’d want for our own children’s shoes. Most returns are processed within 3-5 business days after we receive your package.

Our Return Policy

  • Return Window: 15 days from the delivery date
  • Condition: Items must be unworn, in original packaging with all tags attached
  • Original Proof of Purchase: Required for all returns/exchanges

Non-Returnable Items

Note: For health and safety reasons, we cannot accept returns on the following items:

  • Character shoes with personalized elements
  • BOGO Free items marked as final sale
  • Any items that show signs of wear or are not in resellable condition

How to Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Initiate Your Request: Email us at [email protected] with your order number and return/exchange details within 15 days of delivery
  2. Package Your Items: Securely pack the shoes in their original box with all packaging materials
  3. Ship Your Return: Mail the package to our returns center at:
    Teenager Shoes Shop Returns
    3342 Ford Street
    San Jose, US 95131
  4. Track Your Package: We recommend using a trackable shipping service

Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the customer’s responsibility unless the return is due to our error
  • Exchange Shipping: We cover the cost to ship your replacement item

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 7-10 business days for the refund to appear on your statement

Exchange Information

  • Size/Color Exchanges: Available if stock permits (check our website for current availability)
  • Processing Time: 1-2 business days after receiving your return
  • Shipping: Your new items will ship via your original shipping method

Return Request Template

Use this template when emailing your return request to [email protected]:

Subject: Return Request for Order #[Your Order Number]

Email Body:

Dear Teenager Shoes Shop Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
– Product Name: [Name from your order confirmation]
– Size: [Size ordered]
– Reason for Return: [Please specify]

Please advise if you need any additional information to process my request.

Thank you,
[Your Full Name]
[Your Contact Information]

International Returns

For our international customers (excluding some Asian regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help? Our customer service team is here to make returns easy for parents. Contact us at [email protected] with any questions about your return or exchange.