At Teenager Shoes Shop, we understand that parents need hassle-free shopping experiences. That’s why we’ve designed our shipping and returns policies to be as straightforward and parent-friendly as possible.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve families worldwide (excluding some Asian regions and remote areas):

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

International Shipping

For our international customers:

  • Customs fees and import taxes are the responsibility of the customer
  • Delivery times may vary based on customs processing
  • We cannot ship to some Asian regions and remote areas

Easy Returns & Exchanges

We want your family to be completely happy with every pair of shoes. Our parent-friendly return policy makes exchanges and returns simple.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, in original packaging with all tags attached
  • Proof of Purchase: Original receipt or order confirmation required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Character shoes with personalized elements
  • BOGO Free items marked as final sale
  • Any items showing signs of wear or not in resellable condition

How to Return or Exchange

Follow these simple steps:

1. Initiate Your Request

Email us at [email protected] within 15 days of delivery with:

  • Your order number
  • Return/exchange details
  • Reason for return

2. Package Your Items

Securely pack the shoes in their original box with all packaging materials.

3. Ship Your Return

Mail the package to:

Teenager Shoes Shop Returns
3342 Ford Street
San Jose, US 95131

4. Track Your Package

We recommend using a trackable shipping service for your protection.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error
  • For exchanges, we cover the cost to ship your replacement item

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 7-10 business days for the refund to appear on your statement

Exchange Information

  • Size/color exchanges are available if stock permits (check our website for availability)
  • Processing time: 1-2 business days after receiving your return
  • Your new items will ship via your original shipping method

International Returns

For our international customers:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Mark packages as “Returned Goods” to avoid additional customs charges

Need Help?

Our customer service team is here to make returns easy for parents. Contact us at [email protected] with any questions about your return or exchange.